Privacy Policy – POD11 Podiatry

At POD11, we are committed to protecting your privacy and ensuring your personal information is handled safely, respectfully, and in accordance with Australian privacy requirements. This policy explains how we collect, use, and protect your information when you book and attend podiatry appointments.

Information We Collect

When you book an appointment, we may collect:

• Your name and contact details

• Appointment type (30‑minute new patient or 20‑minute ongoing patient)

• Relevant health information needed for podiatry care

• Payment details (including for cancellation fees if applicable)

How We Use Your Information

Your information is used to:

• Schedule and manage your appointment

• Provide podiatry assessment and treatment

• Send confirmations, reminders, and follow‑up communication

• Maintain accurate clinical records

• Process payments and manage cancellations

We only collect information necessary for your care and clinic operations.

How We Protect Your Information

• Your data is stored securely within our clinical management system

• Only authorized staff can access your records

• We follow Australian privacy, health record, and confidentiality standards

Sharing Your Information

We do not share your information unless:

• You provide consent

• It is required for your care (e.g., referrals or reports)

• It is required by law

We never sell or distribute your information for marketing.

Appointment Types

• New Patients: 30‑minute consultation

• Ongoing Patients: 20‑minute consultation

This helps us allocate appropriate time for your care.

Cancellation Policy

A cancellation fee applies for appointments cancelled within 12 hours of the scheduled time.

Your Rights

You may request access to your personal information or ask for corrections at any time.

Contact

For questions about this policy or how your information is handled, please contact POD11 directly.